Returns and Refunds Policy

You may ask to return an item within 14 days of the day it is delivered to you. To qualify, the item must be:

• unused, except for what was needed to inspect it;
• complete, with all parts, accessories, and manuals; and
• in its original packaging, undamaged, with original labels and stickers still attached and no writing on it.

• Tell us the reason for the return when you contact us. We use it to improve our product descriptions and photos.
• You pay the courier to send the item back to us, and it is at your risk until we receive it. Use a tracked courier and keep the waybill.
• If the item comes back used, damaged, incomplete, or without its packaging, we may claim from you the cost of repairing it or the value it has lost. For returns requested on days 8 to 14, we may also refuse the return and send the item back to you at your cost.
• If you cancel within the first 7 days after delivery, we refund everything you paid, including the original delivery charge, as section 44 of the ECT Act requires. For returns on days 8 to 14, the original delivery charge is not refunded.

• Check your order when it arrives. Tell us within 2 days of delivery if an item is damaged in transit, missing, or not the item you ordered.
• Send clear photos or a short video of the item, the packaging, and the courier label, and keep all packaging until we reply. The courier needs these to accept a damage claim.
• Once we confirm the problem, we pay for the return and send a replacement, or refund you in full if we cannot replace it.
• Slight differences in colour, packaging, or branding from the product photos are not a fault. A different product is.

Please contact us at jccampworld@gmail.com to find out about the warranty on a product.

• To claim, email jccampworld@gmail.com with your order reference, your order confirmation or invoice, a description of the fault, and photos or a short video. We reply within 2 business days.
• Once we accept the claim, we arrange and pay for the courier, and the item travels at our risk.
• We inspect the item. If it is defective, you choose whether we replace it or refund you.
• The warranty does not cover: normal wear and tear; misuse, neglect, accidents, or overloading; use for a purpose the item was not made for; alterations or repairs not done by us; cosmetic marks that do not affect use; water, sun, or weather damage to items not sold as weatherproof; and parts that wear out with use, such as bungee cord, globes, and seals. Caravan parts must be fitted by a qualified person where the instructions require it.
• If we find no defect, or the damage is excluded above, we send the item back to you and you pay the courier costs both ways.

As section 42 of the ECT Act allows, these items cannot be returned under section 1:

• special orders, and items made, cut, or ordered to your own specification;
• toilet chemicals, sealants, tent seal, and other liquids once their seal is broken;
• sanitary sachets and other hygiene products once opened;
• caravan parts, taps, pumps, vents, and fittings once they have been installed, fitted, or drilled.

You may exchange an item for the same product in another size, colour, or model, if we have it in stock. Exchanges follow the return steps below, within the same 14 days. You pay any price difference. If the item you want is out of stock, we can place it as a special order and confirm the lead time with you first.

• Email jccampworld@gmail.com within the time limit, with your order reference, your order confirmation or invoice, the item, the reason, and photos if the item is damaged or faulty.
• Wait for our approval. We reply with a return reference and the return address, and for damaged or faulty items we book the courier.
• Pack the item securely and write the return reference on the parcel.
• We may refuse a parcel sent without a return reference or to the wrong address. We are not responsible for a parcel lost before it reaches us on a return you arranged.

• We refund only after we have received and inspected the item. Approved refunds are paid within 10 business days of the inspection, and always within 30 days of your cancellation.
• Refunds go back through PayFast to the card or account you paid with. We do not refund in cash or to a different account.
• Your bank may take a few extra business days to show the money.
• We may ask for extra checks, or decline future orders, where someone repeatedly returns items that are not faulty.

You can cancel an order before we dispatch it by emailing us with your order reference, and we refund you in full. Once the order has been dispatched, the return rules above apply.

Please bring every complaint about an order or a return to us first, at jccampworld@gmail.com or +27 60 210 8062, with your order reference. We acknowledge it within 2 business days and aim to resolve it within 10 business days. Our full complaints process is in section 10 of our Terms and Conditions.