Delivery Policy

• Door-to-door courier with The Courier Guy.
• Pudo locker, collected from a locker you choose at checkout, where the parcel fits.

Large, heavy, or very bulky items may be courier-only. Some need a manual quote; we contact you with the price, and you can cancel for a full refund if you do not accept it.

• The price depends on the size and weight of your parcels and the delivery address. It is shown at checkout and included in the total you pay.
• Orders of R2,000 or more get up to R150 off the delivery price.
• We never add delivery charges after you have paid.

• We prepare in-stock items for dispatch once PayFast confirms payment, and email you when the order ships, with tracking where available.
• Special-order items take longer. We tell you the expected lead time, and special orders must be paid in full before we order them from the supplier.
• If no delivery date is agreed, we deliver within 30 days. If we do not, you may cancel the order after giving us 7 days' written notice (ECT Act section 46).

If an order includes more units than we have in stock, the available units are allocated first and the rest is recorded as a special order. We contact you about it before ordering from the supplier.

• Check the parcel when it arrives. If it is damaged, missing items, or not what you ordered, tell us within 2 days of delivery, with photos of the item, packaging, and courier label. Keep the packaging until we reply.
• The goods are at your risk once they are delivered to your address or placed in your Pudo locker. Collect locker parcels within the time on the locker notice; if a parcel is returned to us uncollected, you pay the cost of sending it again.
• Make sure the delivery address and phone number you give are correct. If a parcel cannot be delivered because of a wrong address or because no one is available, you pay the cost of redelivery.
• Returns within 14 days and the warranty are explained in the Returns and Refunds Policy.

Contact jccampworld@gmail.com or +27 60 210 8062 with your order reference.